The DCX Blog

by Rory Young, VP, Delegate CX Whether you’re engaging with remote employees for the first time or motivating long-term team members, you know how important it is that valued and experienced staff stick around. Showing them how you value them is the best way to ensure high employee retention.

Process documentation for SMB's (small and midsize businesses) can feel like a complicated task, but it doesn't have to be. It's one of the best ways to simplify an overall task or process.

Process documentation is essential when it comes to outsourcing your business tasks. But while documenting a process is very useful, it is also a skill that many people overlook. That is why we have created this brief guide. The tips below will help you prepare a process document.

As a phrase, the term “outsourcing” may cause a bit of confusion and even some hesitation. Unfortunately, outsourcing has gotten a bad rep recently, but there’s nothing wrong or shameful about outsourcing. Outsourcing work from your company will help you save time and make your business run more...