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The DCX Blog

Check out some additional reading on all things outsourcing, processes, efficiency, and employee happiness.

In recent years, outsourcing has become a popular way for businesses in every sector to streamline operations. By leaving non-core functions to third-party contractors, companies can benefit in many different ways:

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Over recent decades, the sales process has become more and more complex. This is in part driven by customer behavior and the plethora of channels that clients can now access to transact their purchases. For higher-ticket items and B2B sales, the research process in particular has become ...

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Pay is not the only reason why people quit their job. In fact, many employees will stay with a job that pays less if their other needs are met. Unfortunately, according to a 2018 study done by Mercer, nearly a third of all currently-employed people intend to quit their job in the next year, ...

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Employee burnout is a big issue that the Covid-19 pandemic has exacerbated. As a small or medium-sized business leader, there are strategies you can deploy to take control of this issue by outsourcing tasks to skilled professionals.

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Interested in learning more about Delegate CX?