Outsourcing can be a great way to quickly get the support you need to grow your roofing company.

But how do you know which roles are a great fit for outsourcing? And which roles should you start outsourcing first?

We’ve helped hundreds of US businesses build full-time virtual teams, and there’s a pattern to the types of role and level of seniority that really makes outsourcing work.

We’ll walk you through the most in-demand remote support for roofing companies and the types of tasks roofing contractors can easily outsource to create a business that’s ready to scale.

The quickest way to figure out which roles within your roofing business can be outsourced is to think about which tasks are most process oriented.

Tasks that can be easily documented with clear steps to follow make it easy for remote team members to quickly get up to speed and add value.

Worried a process is too tough to outsource? Rather than thinking about the whole process end-to-end, we always advise clients to break it down into micro processes.

Understanding Micro Processes

Micro processes are a concept where we help clients break down all the different steps within a process that get you from A to B, identifying parts of a process that could be outsourced.

Let’s say you’re preparing an estimate for a potential client. It can seem tough to outsource at first — there’s so many details someone would need to know. How can they add the personal touch that you can?

By breaking it down into micro processes, you can quickly identify opportunities to free up time through outsourcing.

Remote team members could call suppliers and get up-to-date materials prices for your estimate. They could coordinate with production crews to get an estimated start date, and then create a first draft of your estimate document ready for you to add the final touches that will seal the deal.

If you’re struggling to quickly identify roles you could outsource, breaking down your major processes into micro processes can help find smart ways to free you up to focus on growth.

The Top 5 Roles Roofing Contractors Outsource

Remote team members can help roofing companies quickly build a team with enough capacity to make the most of today’s busy market and reach that next level of growth.

Over years of partnering with ambitious US businesses, we’ve identified the top 5 most common outsourced team member roles for Roofing Contractors.

From allocating leads to generating proposals and following up with potential customers, there are so many day-to-day sales tasks that take time away from that all important relationship building.

Our remote sales assistants work within your existing sales process to make sure all the job details are in your CRM, appointments are scheduled, and leads are followed up promptly.

Giving potential customers a great experience before a job even starts is a great way to differentiate yourself from other contractors, allowing you to compete on quality rather than price.

How much of your time is spent communicating back and forth between suppliers, permit officials, crew, and customers?

That’s why so many roofing companies love hiring remote Production Assistants.

These team members support every aspect of project planning, from scheduling jobs and securing permits to notifying crews and customers when there are the inevitable last-minute changes due to bad weather.

Production Assistants give owner-operators the peace of mind that someone is across all the details of a project and making sure everyone knows what’s happening.

Keeping customers informed and happy requires seamless communication across multiple teams, which can easily become overwhelming.

A Customer Service Representative ensures there’s always someone to review orders and estimates, track project progress, and answer order inquiries.

Whether it’s keeping customers updated, liaising with production teams, or coordinating with sales reps and manufacturers, they’re experts in getting customers the information they need and in making them feel supported every step of the way.

Managing your business’s finances is critical, but the endless flow of invoices, receipts, and payroll processing can get on top of teams and leave everyone dreading month end.

Remote Accounting Assistants step in to take care of the daily financial tasks that keep your roofing business running smoothly. They’ll record transactions, reconcile bank statements, process accounts receivable and payable, and even manage payroll.

At DCX, all our outsourced team members are based in the Philippines where they’re able to actually sit the same CPA exam as US accountants.

Hiring outsourced Accounting Assistants to make sure everything’s organized and up to date financially gives you a clear picture of your business’s performance and creates the perfect foundations for growth.

>> Hear from David Andrews, CFO at APEX ROOFING about the Accounting team members he hired through DCX. 

MARKETING ASSISTANT

In a competitive market, staying visible is key, but when teams are busy with field work or helping customers, marketing activities often fall to the bottom of the list.

That’s where a Marketing Assistant can help. From managing your social media presence and creating engaging content, to supporting email marketing campaigns and assisting with events, they handle the details that help you stand out.

By outsourcing marketing support, you can focus on the big-picture strategies that grow your business, while knowing the day-to-day execution is in capable hands.

Making Outsourcing Work For Your Roofing Company

Outsourcing works best when you focus on entry-level, process-oriented roles. These roles, such as Sales Support, Production Assistants, and Accounting Assistants, provide immediate value by freeing up your in-house team’s time, maintaining operational excellence, and providing a great customer experience.

By starting with these support roles, roofing contractors can quickly scale their businesses without the stress of high turnover or the high costs of hiring locally.

Ready to explore outsourcing for your roofing business?

Contact us and one of our US-based outsourcing experts will be in touch.