The DCX Blog

Over recent decades, the sales process has become more and more complex. This is in part driven by customer behavior and the plethora of channels that clients can now access to transact their purchases. For higher-ticket items and B2B sales, the research process in particular has become...

by Rory Young, VP, Delegate CX Whether you’re engaging with remote employees for the first time or motivating long-term team members, you know how important it is that valued and experienced staff stick around. Showing them how you value them is the best way to ensure high employee retention.

Any good business professional knows how to properly outsource tasks to reduce operational costs, increase performance, and manage schedules more efficiently. When you outsource tasks, you are using business process outsourcing, which is when you rely on an independent worker that is not part of...

When the workload increases and it’s time to hire more staff, business owners don’t often consider all of the cost of an employee. It’s easy to add up the base salary, small bonuses, and commission, but there are many other real costs involved.